Reflect the Lesson Unit 2 & 3: Nonverbal and Verbal Communication
“Why do we learn Nonverbal and Verbal Communication?” I usually hear this question among my classmates and sometimes I asking myself this question too. I think that the question is come out by the difficulty of this subject, prepared by Mr. Kao Sovansophal, Lecturer of Subject Business Communication. Anyway, I would like to reflect my feeling towards these lessons of the subject Business Communication though I have just come across a very small part of it.
So far, I have almost finished unit two and three which are Nonverbal Communication and Verbal Communication. Of course, in these two units are very beneficial to all the entire student to understand how to improve our verbal and nonverbal skill and what verbal is and nonverbal is. As normally, my lecturer still taught me and my classmates to worked in group and gave us opportunity to discussed the lessons in order to improve our thinking, relationship, and sharing our knowledge to each other. Moreover, after we’re worked in group my lecturer also explaining us and providing some handouts which are relate to the lessons.
In Unit2 “Nonverbal Communication” is very important to all the people around the world to understanding of nonverbal communication, though, by being sensitive to context that includes the physical setting the occasion, and the situation and makes a difference in your nonverbal communication, so you have to adapt. And feedback also, can be very important in helping others interpret your nonverbal cues that might otherwise distract your listeners.
First of all, in this unit, I have learnt nonverbal communication is defined as the process of using message that are not words to generate meaning. Besides the definition of nonverbal communication we also know that nonverbal communication is classified into four different types
Personal nonverbal communication (the use of nonverbal actions in a way that is personal or unique to that person.), cultural nonverbal communication (characteristic of a group of people.), universal nonverbal communication (the behavior that is common to humankind. Often show happiness, sadness, or deep-seated feeling), and unrelated nonverbal communication (is unrelated to the verbal message.). Besides that, I have learnt types of nonverbal communication are related in six ways: repetition (the same message is sent verbally and nonverbally), emphasis (it is used to strengthen the message), complementation (add meaning to each other and expand on either message alone), contradiction (when verbal and nonverbal conflict), substitution (when you use no verbal at all), and regulation (used to monitor and control interactions with others). Furthermore, I can think of some nonverbal codes which is classified into seven main areas: body movement (includes movement of hand, eyes movement, posture, and facial expression.), physical characteristics/physical attraction, touching behavior, vocal quality or paralanguage, use of space, or proximity, clothing and other artifacts, and environment. More than that, nonverbal codes are difficult to interpret. First, one code communicate a variety of meaning. Second, a variety of codes communicate the same meaning. And third, interpretation of intentionality varies.
As a matter of fact, when I open my course book and check the handout, I find that is one question that I don’t understand in the handout that lecturer give us to answer, it is said often that “Actions speak louder than words”. When I saw this question, I started thinking and searching this idiom what does it mean. After I have been searching this idiom I found the definition of it, they said that, in addition to hard copy, electronic, and oral communication formats, management’s actions powerfully communicate what is important to the organization. I think it want to say that it is more effective to act directly than to speak of action.
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