Report

Topics: Writing, Management, Business letter Pages: 7 (469 words) Published: September 25, 2014
Scenario: You work at the Paris branch of Ryder Wholesale Medical Supplies Ltd, 90-100 rue de la Pompe, 75004 Paris. Your Office Manager is Jules Laval. “Several companies today incentives usually financial rewards to members of staff who come up with money-saving ideas or ways to improve work practices,” says Jules Laval. “I was wondering if any of our workers would be interested in such a scheme. Would you speak to a sample of them about it and find out their opsand then write a report for me? Any information or suggestions about this proposed scheme would be welcome.” Proposed Incentive Scheme Terms of reference Mr Jules Laval, Office Manager, has asked me to write this report on a proposed incentive scheme offering rewards, possibly financial, to members of staff for money-saving or ways to improve work practices. Proceedings

A sample of workers were questioned individually and asked for their opinions. Findings
Most workers thought an incentive scheme was a good idea.
The majority of these preferred financial reward as an incentive. Some workers suggested time off instead.
A few thought it was the job of management to come up with new ideas Conclusions
In general most workers were in favour of an incentive scheme offering financial rewards.



Brief Introduction



20 minutes



1.

Business English Writing: ESP: English for special purpose

EVP: English for

vocational

purpose

V

ocational: To deal with matters concerning business.

To sum up: Business English Writing is practical in business circle.

2.

Writing is a two-way process.

For

every

writer

there

must

be

a

reader.

The

major

portion

of

business

is

transacted

by

or

through the written letter, memo, bulletin, or report. For the sake of “efficiency”, we must pay

attention to the essential qualities of business letter, which can be summed up in the “three cs”.

(1)

Clearness

A point that is ambiguous in a letter will cause trouble to both sides, and further exchange

of explanation will become inevitable, thus time will be lost.

(2)

Conciseness

Clearness and conciseness often go hand-in-hand in business letters. A concise letter is not

necessarily

a

short

one.

Sometimes

a

letter

dealing

perhaps

with

a

multiplicity

of

matter

cannot avoid being long.

(3)

Courtesy

One of the most important things is promptness. Punctuality will please your customer who

dislikes waiting for days before he gets a reply to his letter.

3.

“You” attitude.

There is one general principle, on which the American writers lay great emphasis, that is, the

“you” attitude. In our letters, we should always keep in mind the person we‟re writing to, see

things

from

his

point

of

view,

visualize

him

in

his

surroundings,

and

see

his

problems

and

difficulties.



Layout of business letters

(30 minutes)

The Letterhead



Your Ref (reference number):



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