Barriers to Communication
Throughout this essay, it will look at the barriers to communication, but to understand the barriers it must firstly look at aspects of what makes an effective communicator and how this is achieved within a professional role. Within my role as Senior Co-ordinator, I organise activities for adults with learning and physical disabilities. It is one of my responsibilities to facilitate the transition of service-users from school into adult services. For this essay all names and places have been changed to maintain client and work identity. The initial meeting to start the transition process may be one to one, with family or with a multi-agency team. It is extremely important to have a well organised meeting as this is the service-users first impression of the service. This is also where I start to build a therapeutic relationship. The service-user’s needs are at the centre of everything that the service has to offer, being treated with repect, respectful of their needs, building trust, showing empathy and this must be delivered in a calm positive professional manner. (Moss 2008, p.101-9) In the first instance I need to gather information on the service-user from different sources. This could be received by e-mail, letter or telephone conversation. The barriers here could be information not received or it might be old and not relevant to the service-user any more. As part of these documents there would be a care plan and personal centre plan. Both of these plans are built around the Maslow’s Hierarchy of needs model. The model has five stages; they are biological and physical, safety needs, belongingness and love needs, esteem needs and finally self actualisation. (See appendix) (businessball.com, 2012) The care plan mainly concentrates on the first two stages of this theory and the personal centre plan would take in to consideration the last three stages. Communication barriers can be evident here where the overwhelming medical and...
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